1. Service Description
RINDIQ is an online booking and business management platform for service providers across various industries. The platform provides online scheduling, automated reminders, client management, and business analytics.
2. Account & Registration
- By registering, you confirm that you are at least 18 years old and have the legal capacity to enter into a binding contract on your own behalf or on behalf of the business you represent
- By registering, you confirm that the information provided is accurate and current; you are responsible for keeping outdated information (email, contact details) up to date
- You are solely responsible for the security of your account and the confidentiality of your password, and for all activity that occurs under your account
- You must notify RINDIQ immediately of any unauthorized access to your account
- One person or company may register one primary account
- You represent that you are not located in a country subject to European Union, United Nations, or other international sanctions, and that you are not listed on any applicable sanctions list
- We reserve the right to suspend or close an account in case of a violation of these terms
3. Free Trial
New users receive a 14-day free trial with the functionality of the "Professional" plan. After the trial period ends, a paid plan must be selected to continue accepting new online bookings. All your data and settings are securely preserved.
4. Billing & Pricing
- All prices are listed in euros (EUR) and excluding VAT (the applicable national tax rate will be applied)
- Automatic renewal: subscription fees are charged automatically each month or year from the specified payment method until the subscription is cancelled. When cancelled, the subscription remains active until the end of the current billing period (no pro-rata refund is issued)
- The subscription can be cancelled at any time from the admin panel (Settings → Subscription)
- We will notify you of price changes with 30 days' advance notice to your registered email address. If you do not accept the new price, you may cancel the subscription before it takes effect
- Unpaid invoices: 7-day grace period → new bookings blocked → account suspension after 30 days → data deletion after 90 days
- Bank or payment card-related fees (transfer fees, currency conversion) are your responsibility
5. Plan Changes & Cancellation
- Plans can be upgraded at any time — the price difference is calculated on a pro-rata basis
- Downgrades take effect at the start of the next billing period
- Downgrading is only possible if existing resources (team members, rooms, locations) fit within the new plan's limits
- Account closure: data is retained for 90 days and then permanently deleted
6. Online Payments (Stripe Connect)
The RINDIQ platform enables businesses to accept online payments from their clients using Stripe Connect. RINDIQ acts as an intermediary — funds are sent directly to the business's Stripe account, and RINDIQ automatically deducts a transaction fee.
- The business connects their own Stripe account and is responsible for its maintenance
- RINDIQ does not store credit card data — all payment data is processed by Stripe
- Transaction fee depends on the selected plan: Starter — 2%, Professional — 1%, Business — 0.5%
- The fee is automatically deducted from each successful transaction
- RINDIQ is not responsible for the availability or disruptions of Stripe services
- The business may disconnect their Stripe account from the platform at any time
- Chargebacks (payment disputes): if a client disputes a payment with their bank, Stripe may charge a fixed chargeback fee (typically €15 or more). This fee is borne by the business, not RINDIQ. The RINDIQ transaction fee from the original transaction is not refunded regardless of the chargeback outcome
- The full list of Stripe sub-processors and the data transfer safeguards is set out in the Data Processing Agreement
7. Prepayment & Payment Deadlines
Business owners can configure prepayment requirements for bookings. When prepayment is enabled, the client has 15 minutes to complete the payment.
- If payment is not completed within 15 minutes, the booking is automatically cancelled and the time slot is released
- Prepayment may be required automatically based on the client's reliability score (see Section 10)
- Business owners can also manually enable online payment for individual bookings
- After successful payment, the client receives a confirmation email with payment details
- Online payment is available up to 6 hours after the booking start time
8. Booking Cancellation & Rescheduling
Clients can cancel or reschedule their bookings using the client portal (a unique link sent in the confirmation email). Cancellation rules:
- On-time cancellation (more than 24 hours before the appointment) — the booking is cancelled with no impact on the client's reliability score
- Late cancellation (less than 24 hours before the appointment) — cancellation affects the client's reliability score. The client is warned before confirming
- No-show (client does not attend) — significantly impacts the reliability score
- The cancellation deadline (e.g., 24 hours) is set by the business owner and may vary between businesses
- Rescheduling follows the same deadlines — last-minute rescheduling is treated as a late cancellation
Business-initiated cancellation(e.g., due to specialist illness) does not affect the client's reliability score. The client receives a notification with the option to rebook.
9. Refund Policy
Refund rules depend on the cancellation circumstances:
- On-time cancellation (before the cancellation deadline) — if the client has paid online, the refund is processed automatically. Funds are returned to the client's payment card within 5–10 business days.
- Late cancellation (after the cancellation deadline) — the business retains the payment, unless the business itself decides otherwise. No automatic refund is issued — the decision to refund or retain the funds is made solely by the business, not by RINDIQ.
- Business-initiated cancellation — if the client had paid and the business cancels the booking, the refund is processed automatically.
- Rescheduling — if the client reschedules a paid booking, the payment is preserved and transferred to the new booking. No additional payment is required.
Refunds are processed through Stripe. The RINDIQ transaction fee from the original transaction is not refunded. Stripe may apply its own refund processing fees.
Important: all client payments are held in the business's own Stripe account, not in a RINDIQ account. RINDIQ is not a contractual party to the transaction between the client and the business, does not hold or distribute client payments, and does not participate in any decision to refund or retain payments after a late cancellation or no-show. All such decisions are made solely by the business, in accordance with its internal cancellation policy and applicable consumer protection laws.
10. Client Reliability Score
The RINDIQ platform calculates a client reliability score based on attendance history (attendance/no-show ratio). This feature can be enabled or disabled by the business owner.
- The score is calculated automatically based on attended and missed appointments
- The business owner configures the minimum threshold and minimum number of visits before the score takes effect
- A low reliability score may trigger mandatory prepayment or manual booking approval
- The score is affected by: late cancellations and no-shows. On-time cancellations and business-initiated cancellations do not affect the score
- The reliability score is visible only to business staff, not to the client
RINDIQ merely provides the technical tool — the reliability score calculation and the prepayment option. All settings (threshold, minimum number of visits, whether to require prepayment or manual approval, and the applicable cancellation policy) are configured by the business. The decision to retain or refund a client's prepayment after a late cancellation (less than 24 hours before the appointment — or whatever deadline the business has set) or a no-show is the sole responsibility of the business; RINDIQ is not a party to such decisions and assumes no liability for their consequences toward the client.
11. User Responsibilities and Acceptable Use Policy
General obligations
- Do not use the platform for unlawful, fraudulent, or misleading purposes
- Do not provide misleading information about services, their costs, qualifications, or availability
- Comply with GDPR requirements regarding the personal data of your clients
- Comply with the laws of the Republic of Latvia and your own country applicable to your business (licenses, permits, certification)
Technical restrictions
- Do not use automated scripts, bots, scrapers, or other tools to access the platform in a manner not intended for ordinary users
- Do not reverse-engineer, decompile, or derive source code from the platform or any of its components (including the booking widget)
- Do not bypass, disable, or attempt to circumvent any security mechanism, authentication, rate limit, or feature restriction
- Do not share access credentials (passwords, tokens, API keys) with third parties or sublicense access
- Do not repackage, resell, or offer RINDIQ services as your own to third parties without written permission
- Do not upload malicious code, viruses, trojans, or any other harmful content to the platform
Prohibited content and services
The platform must not be used to offer, advertise, or book:
- Services that violate the laws of the Republic of Latvia or of your country
- Services of a sexual nature, escort services, or any services involving sex work
- Gambling, betting, or lotteries that do not hold the required license
- The sale of weapons, explosives, narcotics, or other controlled substances
- Multi-level marketing (MLM) or pyramid scheme offerings
- Services involving counterfeit goods or brand infringement
- Content that incites violence, hatred against protected groups, or discrimination
- Spam, unsolicited emails, or any form of mass non-consensual communication using the platform's email system
A violation of these provisions entitles RINDIQ to immediately suspend or close your account without prior notice and without the right to a refund.
12. Data Processing
You (the business owner) are the controller of your clients' personal data. RINDIQ acts as a data processor in accordance with the GDPR. Detailed information is available in our Privacy Policy.
It is your responsibility to inform your clients about the processing of their data and to obtain the necessary consents.
13. Data Export & Portability
You can export your business data (client database, booking history) in CSV format at any time from your admin panel. After account closure, data remains available for export for 90 days.
14. System Availability & Liability
- We aim for 99.9% platform availability as a target, but this is not a formal service level agreement (SLA). RINDIQ does not guarantee completely uninterrupted operation and does not offer compensation (service credits) for short-term outages
- Users will be notified in advance of planned system maintenance
- RINDIQ is not liable for financial losses resulting from temporary platform unavailability
- RINDIQ is not liable for disputes between businesses and their clients
- RINDIQ's maximum financial liability shall not exceed the user's last 3 months of subscription fees
- RINDIQ is not a party to transactions between businesses and their clients — all financial responsibility for service delivery, pricing, refunds, and customer service rests solely with the business
- RINDIQ assumes no liability for payment disputes, failed transactions, unreturned payments, or any other financial matters between businesses and their clients
- RINDIQ is not liable for the quality, cancellation, delay, or misrepresentation of services provided by businesses
- RINDIQ does not guarantee that the platform will operate without errors or interruptions, and assumes no liability for any losses resulting from system malfunctions
- The platform is provided "AS IS" and "AS AVAILABLE" without any express or implied warranties, including but not limited to warranties of fitness for a particular purpose, uninterrupted operation, security, accuracy, or non-infringement of third-party rights
- In no event shall RINDIQ be liable for any indirect, consequential, special, punitive, or incidental damages, including but not limited to loss of profits, loss of revenue, loss of clients, loss of data, business interruption, or reputational harm, even if the possibility of such damages was previously communicated
- Force majeure: RINDIQ is not liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to internet service provider disruptions, cyberattacks, DDoS attacks, data center outages, failures of cloud services (e.g., Stripe, Resend, Twilio, Google), natural disasters, war, terrorism, government action, strikes, or pandemics
15. Indemnification
You agree to defend, indemnify, and hold harmless RINDIQ (Kristaps Mudurs), its employees, contractors, and partners from and against any and all claims, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:
- Services you provide to your clients (their quality, pricing, cancellation, delays, or misrepresentation)
- Disputes between you and your clients, including payment disputes, refund claims, chargeback proceedings, complaints, or claims for damages
- Content you enter into the platform (service descriptions, prices, client notes, marketing copy, logos)
- Any GDPR or other data protection violation committed by you as the controller of your clients' data
- Any failure to comply with tax, permit, license, or regulatory requirements applicable to your business
- Any breach of these Terms by you
If a claim or proceeding is brought against RINDIQ in connection with any of the above, RINDIQ reserves the right to assume its own defense at your expense (you will promptly reimburse all reasonable legal expenses).
16. Tax Obligations
You (the business owner) are solely responsible for declaring and paying all taxes, including VAT, income tax, social security contributions, and any other national taxes or duties, with respect to income received from your clients, whether the payment was made in cash, by bank transfer, or online through Stripe Connect.
RINDIQ is notyour tax agent, accountant, or financial advisor. RINDIQ does not calculate, withhold, declare, or remit VAT or any other taxes on your behalf with respect to your clients' payments. All RINDIQ transaction fees are calculated and invoiced separately as RINDIQ's service fees to you.
You represent that you are registered as a business operator (sole proprietor, self-employed, LLC, or other appropriate form) and comply with all requirements of your applicable national legislation.
17. Intellectual Property
The RINDIQ platform, its architecture, design, code, and brand are the exclusive intellectual property of Kristaps Mudurs. All business data you enter (services, clients, bookings) belongs entirely to you.
18. Amendments
We reserve the right to update or modify these terms. For significant changes, we will notify you 30 days in advance by sending a message to your registered email address. By continuing to use the platform after the changes take effect, you agree to the new version of the terms.
19. Governing Law
These terms are governed and interpreted in accordance with the laws of the Republic of Latvia. All disputes shall be resolved in the courts of the Republic of Latvia.
20. Account Deletion
Your account may be automatically deleted in the following cases:
- Trial expiry (30+ days): If your trial expires and you do not upgrade or log in for 30 days, your account and all associated data will be permanently deleted.
- Payment failure (30+ days): If your subscription payment fails and is not resolved within 30 days, your account will be suspended and deleted after an additional 30-day notice period.
- Inactivity (180+ days): If your paid account has no login activity for 180 days, you will receive a deletion notice. Your account will be deleted 14 days after notice unless you log in.
- GDPR right to erasure: You may request immediate deletion of your account and data at any time in Settings → Account → "Request deletion".
Before deletion, you will receive a warning email with an option to prevent deletion by logging in or upgrading your subscription. All client data associated with the account will also be deleted unless legally required to retain it.
21. Marketing Communications and Reference Use
Transactional emails(invoices, service notifications, security alerts, notices of changes to the terms) are an integral part of your account's operation and cannot be opted out of while the account is active.
Product update and marketing emails (new features, tips, promotions) are sent on a legitimate interest basis as part of the business relationship. You can opt out of these emails at any time by using the link at the bottom of the email or by contacting [email protected].
Reference and brand use
RINDIQ reserves the right to mention your business name and display your logo as a customer reference on its website, marketing materials, and presentations. You may opt out of such use at any time by sending a written request to [email protected].
You may not use the RINDIQ brand, logo, or name in advertising, sponsorship statements, or public announcements without prior written permission, except for a truthful statement that you use RINDIQ as your booking platform.
22. General Provisions
22.1. Notices
Any legal notice from RINDIQ is deemed delivered when sent to your registered email address (deemed received within 24 hours of sending). It is your responsibility to keep your contact details up to date. Notices to RINDIQ should be sent to [email protected] and are deemed received when actually read by RINDIQ during business hours.
22.2. Assignment
You may not assign, transfer, or otherwise convey your rights or obligations under these Terms to a third party without RINDIQ's prior written consent. RINDIQ may assign its rights and obligations in connection with a corporate restructuring, merger, sale, or change of legal form (e.g., conversion of RINDIQ into a limited liability company), upon prior notice to you.
22.3. Severability
If any provision of these Terms is held invalid, unlawful, or unenforceable, that provision shall be severed from the Terms, and the remaining provisions shall remain in full force and effect.
22.4. Entire agreement
These Terms, together with the Privacy Policy and the Data Processing Agreement, constitute the entire agreement between you and RINDIQ and supersede all prior oral or written agreements concerning the same subject matter. No amendment to these Terms is binding unless made in writing or electronically and duly communicated.
22.5. Order of precedence
In case of conflict between documents, the following order applies: (1) the Data Processing Agreement — for data protection matters; (2) these Terms of Service — for all other matters; (3) the Privacy Policy — as an informational document.
22.6. No waiver
RINDIQ's failure or delay in exercising any of its rights does not constitute a loss or waiver of those rights.
22.7. Survival
The following sections survive any account closure or termination of the agreement: 9 (Refund Policy), 14 (System Availability and Liability), 15 (Indemnification), 16 (Tax Obligations), 17 (Intellectual Property), 19 (Governing Law), 22 (General Provisions).
22.8. Third-party rights
These Terms create rights and obligations only between you and RINDIQ. Third parties (including your clients) are not parties to this agreement and may not directly enforce any obligation set out in these Terms in their favor.
22.9. No solicitation of personnel
During the term of the agreement and for 12 months thereafter, you agree not to solicit for employment any RINDIQ employees or contractors whom you came to know through your use of the platform.
22.10. Language
These Terms are issued in Latvian and English. In the event of a conflict between language versions, the Latvian version prevails.