Kristaps Mudurs
Founder of RINDIQ
I build RINDIQ, a booking system for beauty professionals and small businesses that have been taking bookings through messages, phone calls and a paper notebook.
RINDIQ is built together with the professionals who use it every day. The daily limit per service, the evening surcharge and fixed start times all came from their requests.
Here I write about what helps day to day: deposits, bookings, schedules and clients who do not show up.
If there is a topic you would like to read about, write to me: [email protected]
Kristaps's articles
Client blacklists: can you warn colleagues?
Why a shared blacklist is risky, and how to protect yourself in other ways.
Rebook before they leave
The simplest way to fill your calendar: the next visit, before the client leaves.
Clients who stopped coming: win them back without pestering
How to find clients who drifted away and write so they come back.
Your December calendar: earn more without burning out
How to earn more in December with a clear plan, not with endless days.
Gift cards from switching on to redeeming
A tutorial: switch on gift cards, test a purchase and know how to redeem them.
Christmas gift cards: the plan to start in November
A week-by-week plan to sell gift cards in December and redeem them in January without chaos.
Taking a holiday when you’re self-employed, without losing clients
How to plan and pay for a holiday when nobody pays for it, without losing clients.
Packages and memberships: selling visits in advance
How to build a package that pays off, and which rules to write down before you sell the first one.
How to stop taking a client, calmly and lawfully
When and how to end working with a client without breaking the law or getting into an argument.
A client complains about the result: fix it for free or not?
How to respond to a complaint, what the law requires, and how to choose between a free fix, a paid touch-up and a refund.
Rent a chair in a salon or open your own studio?
How to compare chair rent with your own studio using your own numbers, and what to check before you decide.
Five months with RINDIQ: how RORA Beauty organised its bookings
A customer story: what five months with RINDIQ changed day to day, and how to use each feature yourself.
Switching booking systems without losing clients
A plan to move clients and bookings to a new system in a couple of weeks, so clients barely notice.
How much to charge for a treatment: work out your price
How to work out a price that covers materials, costs, taxes and your pay, instead of copying others.
A booking system for tyre changes and car services
How a tyre shop gets through the season without missed calls and queues: the rules, a calculator and the schedule.
How many appointments a day is too many? A daily limit against burnout
How to find your limit, work out your real working day and set a cap that protects you from burnout.
How to ask for reviews without feeling awkward
When and how to ask for a review so it doesn’t feel like begging, plus ready-made messages to copy.
Client data and GDPR: what a master may keep and for how long
What you may keep about clients, when you need consent, and how to put client data in order in half an hour.
Google reviews and your Business Profile: a guide for beauty pros
How to fill in your Google profile so clients find you on the map, and how to collect reviews fairly.
Evening surcharge: is it fair and how to explain it to clients
Whether a surcharge on evening slots is fair, how much to charge and how to announce it without upsetting clients.
Which numbers to check every month: 5 for beauty professionals
Average ticket, no-show rate, occupancy, revenue per hour and returning clients: how to work them out and read them together.
Clients who book several slots “just in case”: how to stop it
Why clients hold extra slots, what it costs and how a limit stops it without punishing everyone.
How to choose a booking system: 10 things to compare
Ten questions to ask any booking system before your clients get used to the link.
When your team has many specialists: schedules, rooms and trust
Calendar, rooms, prices and permissions: how to organise a team of several specialists.
A booking system in your clients’ language: why it matters for older clients
Language, big buttons and reminders without email: booking that older clients can manage.
A client under 18: do you need a parent’s consent?
When a parent’s consent is required, when it’s good practice, and how to set it up.
How to tell clients about a price increase
When, how much and how to say it: raising prices without surprises, with ready texts.
The client who is always late: how to fix it
Why clients run late, which rules work, and how to talk about it calmly.
Do you need SMS reminders if you have email?
When an SMS reminder pays off, when email is enough and what to write in it.
Gift cards: are they worth it and how to sell them online
Why gift cards bring in new clients and how to sell them online without paper.
A client cancelled at the last minute. What now with the empty slot?
How to react calmly, let the deposit do its job and use the free time for yourself.
Do I need a website if I have Instagram?
A full website, a booking page or Instagram only: what clients need to see before they book.
How to add your booking link to Google Maps and Instagram
Step by step: your booking link on Google Maps, Instagram, Facebook and WhatsApp.
Your Instagram account is gone. Your clients aren't
What disappears with a stolen account, what stays, and how to keep your clients even when Instagram won’t open.
Free booking systems: what you pay for anyway
Commissions, paid features and your client list: how to compare booking systems fairly.
Bookings through Instagram and WhatsApp: where clients get lost
Where clients slip away in chats and how to close the gaps without stopping work.
How to ask for a deposit without upsetting clients
When to bring up a deposit, how to word it and what to reply when a client pushes back.
A client didn't show up. What it costs you and how a deposit prevents it
One no-show on a three-hour appointment can cost around €150 and half a day. How a small deposit changes that.